Returns & Refund Policy

Custom Made Products

As most of our products are custom made to order, we ask all customers to carefully review and confirm artwork, specifications, quantities and order details before production begins.

Digital artwork proofs and mock-ups will be provided for approval where applicable. Once artwork approval has been confirmed and production has started, orders generally cannot be cancelled, changed or refunded.

Artwork Approval Responsibility

Customers are responsible for checking all artwork details carefully before approval, including:

• Spelling and grammar

• Sizes and measurements

• Colours

• Logo placement

• Product specifications

• Quantity and order details

By approving the artwork proof, you confirm that all information is correct and ready for production.

Returns and Refunds

Due to the customised nature of our products, we do not accept returns or offer refunds for:

• Change of mind

• Incorrect customer-approved artwork

• Incorrect sizing or specifications approved by the customer

• Minor colour variations caused by screen displays or production processes

Faulty or Incorrect Products

If you receive products that are faulty, damaged or significantly different from the approved order, please contact us within 7 days of receiving your order.

Where appropriate, we may offer:

• Replacement products

• Partial refund

• Store credit

• Other suitable resolutions

We may request photos or additional information to assess the issue.

Production Variations

Please note that slight variations in colour, material texture, sizing and finishing may occur during production and are considered normal industry tolerances.

Contact Us

If you have any questions regarding your order or this Returns & Refund Policy, please contact us at info@thelivingcolor.com.